Internet Disruptions Cause E-Levy Mistakes: GRA Steps In - Onlinetimesgh

Internet Disruptions Cause E-Levy Mistakes: GRA Steps In

Amid recent internet disruptions, the Ghana Revenue Authority (GRA) is addressing concerns regarding the inaccurate imposition of E-Levy on specific electronic transactions. The interruption in internet connectivity affected the real-time routing of electronic transactions to the Electronic Transfer Levy Management and Assurance System (ELMAS), prompting GRA to take immediate action to rectify the situation.

Acknowledging the challenges posed by the internet outage, GRA has implemented measures to mitigate the adverse effects on the E-Levy collection process. Temporary procedures, termed “Offline Transactions,” have been established to address delayed transactions. These interim measures ensure that E-Levy is levied only on eligible transactions, even if there is a delay in routing due to the internet disruption.

Furthermore, GRA is committed to rectifying any wrongful charges that may have occurred during this period. It acknowledges that some Charging Entities may have erroneously deducted E-Levy for transactions that are exempt from such charges. In response, GRA is closely collaborating with Charging Entities to expedite the identification and reimbursement of wrongful deductions.

GRA emphasizes that charging entities are responsible for reimbursing customers for any E-Levy charges incorrectly applied, following the completion of GRA’s processes on refund requests. Through these proactive steps, GRA aims to ensure a seamless and equitable E-Levy collection process, notwithstanding the challenges posed by internet disruptions.

Below is GRA’s statement:

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